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LET’S CLEAR THINGS UP

Good questions. Straight answers.

Free setup, direct orders, delivery and rewards. Find out what’s included and how to get started.

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24 questions

01What is JoyMeetsTaste?

JMT is a restaurant web app for direct online orders, pickup, delivery, reward points and coupon campaigns. We provide a free custom website and initial setup, with no monthly fee, marketplace fee or commitment.

02Can I start with just one tablet?

Yes. An internet-connected tablet with a web browser is enough to use JMT. We help with the initial setup, website and menu so your team can receive and manage online orders. Ordering and payment setup must be completed before you go live.

03Is there a marketplace fee?

Orders through your own JMT website have no marketplace listing or commission fee. Online payments still carry 2.9% + $0.30 processing plus a 3% JoyMeetsTaste Margin, and delivery charges are separate. Orders on other marketplaces follow their own fees.

04Can I offer both pickup and delivery?

Yes. Choose pickup, delivery or both, and manage orders in the web app. Delivery becomes available after the required setup is complete and depends on location and provider availability. Delivery charges apply separately.

05How do reward points and coupons work?

Set points that customers earn and redeem on eligible orders. Create coupon campaigns with dates, eligible items or orders, and usage limits. Customer profiles and order history help you understand returning guests.

06Can I update my website and menu myself?

Yes. After we build your free custom website, you can manage your menu and store information, edit website text and social links, and manage gallery photos. Publish website edits when you want them to go live.

07What’s free, and is there a commitment?

Consultation and the restaurant visit, initial setup and your custom website are free. There is no monthly fee, marketplace fee or commitment. Online payments carry 2.9% + $0.30 processing and a separate 3% JoyMeetsTaste Margin. Delivery charges are separate.

08How do I get started?

Use the contact section to prepare an email, then send it from your email app. We’ll arrange your free consultation and restaurant visit. Share your restaurant details and menu so we can prepare your website and initial setup.

09Do I have to install an app?

No separate app installation is needed. Open JMT in your tablet’s browser and sign in. Keep the device connected to the internet while handling orders.

10What should I prepare for setup?

Prepare your restaurant name, address, contact details, business hours and menu. For the custom website, share your cuisine, restaurant introduction and brand materials; signature dishes are optional.

11Will you help me get started at my restaurant?

Yes. Contact us to arrange a free consultation and restaurant visit. We review your needs and help prepare the website and initial setup. Launch timing depends on the materials and required settings being ready.

12Where do customers place their orders?

Customers visit your restaurant website, browse the connected menu and continue to online ordering. They choose pickup or delivery from the options enabled for your store.

13How does my team manage incoming orders?

Sign in to the web app on your tablet to view incoming orders, review items and order details, and update preparation and completion status as your team works.

14How does delivery work?

After delivery setup is complete, available delivery options depend on the store location and service availability. The web app connects the order and delivery workflow. Delivery is charged separately from payment processing and the JMT margin.

15Can I change my menu and opening hours?

Yes. Manage menu items and store hours in the web app. Keep these up to date so customers see current information and ordering reflects your store’s configured availability.

16Can I choose how customers earn and use points?

Yes. Configure the earning and redemption conditions for your rewards program. Eligible customers can earn points on qualifying orders and use available rewards according to the rules you set.

17Can I limit a coupon campaign?

Yes. Configure campaign dates, eligible items or orders, and usage limits. Check those conditions before making a promotion available to customers.

18Can I see returning customers and their orders?

The web app provides customer profiles and order history. Use that information alongside your rewards and campaigns to understand repeat customers and plan relevant offers.

19Do website changes go live as soon as I save them?

Website content edits are saved as a draft. Publish to update the public website, including added or removed social links. Menu and store information have their own management controls.

20What are the online payment fees?

Payment processing is 2.9% + $0.30 per online payment. A separate 3% JoyMeetsTaste Margin also applies. These are transaction charges, not a monthly subscription. Delivery charges are separate.

21Why is there a JMT margin if there is no marketplace fee?

Your website is a direct ordering channel, not a marketplace listing. JMT’s 3% margin is a separate charge for the online transaction. “No marketplace fee” does not mean all payment and delivery services are free.

22Are there setup or monthly charges?

There is no initial setup fee or monthly fee. Consultation, the restaurant visit and your custom website are free. Transaction-based processing and JMT margin charges apply when online payments are made.

23Does free setup include free delivery?

No. Free setup covers the initial setup and custom website. Delivery charges are separate and depend on the delivery service and each delivery. We explain the delivery options during setup.

24Do I need to commit before booking a visit?

No. The consultation and restaurant visit are free and do not require a purchase. There is no commitment to use JMT. Contact us to discuss whether direct ordering fits your restaurant.

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JoyMeetsTaste.

Direct orders. No monthly fee. No commitment.

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